Over the past two years we have been dedicated to implementing Microsoft Dynamics CRM. During this time we have worked with companies in a variety of industries and company size. Here is a sample of recent customer implementations.
 
Insurance
Employees: 250
Location: Grass Valley, CA
Project Included: ACT Data Migration
Weekly lead imports
Initial Rollout to Sales & Marketing
Situation
ACT was not conducive for an entire sales team. Data consistancy was poor as field formatting rules were not enforced.   CRM was implemented to enable the sales and marketing team to more effectively collaborate on lead and customer management.
 
Auto Finance
Employees: 500
Location: Sacramento, CA
Project Included: ACT Data Migration
Track-IT Data Migration
Initial Rollout to Client Management & Service
Situation
Prior to implementing CRM, the customer support teams were managing client requests in Outlook. This was not conducive to effectively managing support history or escalating requests to other teams.

CRM is being used internally by the following departments: operations, customer support, help desk, IT, sales and account executives.
 
Home Entertainment
Employees: 10
Location: Los Angeles, CA
Project Included: Initial import of Outlook Contacts
Initial Rollout to Sales, Service & CRM Mobile
Situation
In this case, CRM was implemented for sales and customer support management. Data was primarily imported out of individual Outlook address books. In addition to CRM, the customer implemented the CRM Mobile clients. This enabled their technicians to access CRM data from the road.

 
Medical Board    
Employees: 20
Location: San Francisco, CA
Project Included: Custom development
 Situation
CRM is being utilized to manage member and prospective member accounts.  We have extended CRM functionality to fully qualify and process membership inquiries.